Terms & Conditions
1. Who We Are
This website and its digital products are operated by Little House Interiors Ltd, trading as Imogen Alice Interiors (“we”, “our”, “us”).
Registered in England & Wales – Company No. 14893089
Registered office: 3rd Floor, 86-90 Paul Street, London EC2A 4NE
Email: hello@imogenaliceinteriors.co.uk
By using this website, purchasing a product or booking a service, you agree to the following Terms & Conditions.
2. Use of this website
You agree to use the site for lawful purposes only.
You must not copy, distribute, or modify any material from this site without our written consent.
We may update or change content at any time.
3. Digital Products
Digital downloads (including guides, e-books and templates) are for personal use only.
You may not share, resell or reproduce these files.
Files are delivered electronically via email or on-screen download link immediately after purchase.
Because the content is accessible instantly, all sales of digital products are final and non-refundable under UK Consumer Contracts Regulations. If you experience a technical issue accessing your file, please contact hello@imogenaliceinteriors.co.uk for support.
4. Design Services
Our design packages and consultations are provided remotely unless otherwise agreed.
Full details, pricing and inclusions are outlined on the Work With Us page.
Bookings are confirmed once payment (in full or deposit) is received.
Cancellations made within 48 hours of a scheduled consultation may be charged in full.
We reserve the right to decline projects that fall outside our expertise or availability.
5. Pricing, payments, returns and refunds
All prices are shown in GBP and include VAT where applicable.
Payments are processed securely through our third-party provider.
We do not store your full card details on our servers.
Returns & Refunds
Because our digital products are delivered instantly, we’re unable to offer refunds or exchanges once your order has been completed.
Under UK Consumer Contracts Regulations, digital content that is available immediately for download is non-refundable once accessed, unless the product is faulty or not as described.
If you experience a technical issue (such as a broken link or missing file), please contact us at hello@imogenaliceinteriors.co.uk within 14 days of purchase and we’ll make sure you receive the correct file.
For design services, cancellations made more than 48 hours before a scheduled consultation can be rescheduled or refunded.
Cancellations made within 48 hours may be charged in full, as preparation time will already have been allocated.
6. Intellectual property
All text, images, layouts and downloadable content are copyright © Imogen Alice Interiors / Little House Interiors Ltd unless otherwise credited.
You may not reproduce or use any content for commercial purposes without prior written permission.
7. Liability disclaimer
Information provided through our guides, downloads and website is for general advice only.
We do not accept liability for any loss, damage or injury resulting from the use of this information.
Always ensure DIY or renovation work is carried out safely and, where relevant, by qualified professionals.
8. Links to other websites
From time to time we may link to third-party sites.
These are provided for convenience only; we are not responsible for their content or privacy practices.
9. Privacy and data protection
Your personal information is handled in accordance with our Privacy Policy.
We will never sell your data.
By purchasing or subscribing, you consent to receiving essential service emails (for example, your order confirmation).
Marketing emails are sent only if you’ve opted in, and you can unsubscribe at any time.
10. Governing law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.
11. Updates to these Terms & Conditions
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with a revised date. This policy was last updated on 30/10/2025.